This Privacy Policy explains how ChartReader (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you use our website, dashboard, mobile application, Telegram channels, and related services (collectively, the “Service”). It is designed to comply with the EU General Data Protection Regulation (GDPR) and similar privacy frameworks.

1. Data Controller

The data controller responsible for your personal data is ChartReader. You can contact us at info@chartread3r.com regarding any privacy-related matter.

2. Data We Collect

2.1 Data you provide

Account data: name, email, password (hashed), phone (optional);
Contact form submissions: name, email, message content;
Payment data (when applicable): processed by PCI-compliant third parties — we do not store card details.

2.2 Data collected automatically

Usage analytics: pages visited, time on page, clicks, referrer;
Device data: browser type, operating system, approximate IP-derived location;
Cookies and similar technologies (see §6).

3. Legal Bases (GDPR Art. 6)

Contract — to provide the Service you requested;
Legitimate interest — to secure the Service, prevent fraud, and improve product quality;
Consent — for non-essential cookies, marketing communications, and optional features;
Legal obligation — to comply with applicable laws.

4. How We Use Your Data

Provide and maintain the Service;
Communicate updates, security notices, and support responses;
Personalize your experience and improve our tools;
Detect, prevent, and address fraud, abuse, or technical issues;
Comply with legal and regulatory obligations.

5. Data Sharing

We do not sell your personal data. We may share it with:

Infrastructure providers (hosting, CDN, database) under data-processing agreements;
Analytics providers using anonymized or aggregated data;
Payment processors (Stripe or similar) for transactions;
Authorities, if legally compelled to do so.

6. Cookies

ChartReader uses essential cookies required for the Service to function and, with your consent, analytics cookies to understand usage. You can manage your cookie preferences at any time through the cookie banner or your browser settings. Declining non-essential cookies will not affect your ability to use the Service.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Account data is deleted within 30 days after account closure; anonymized analytics may be retained longer.

8. Your Rights (GDPR)

Under GDPR and similar frameworks, you have the right to:

Access your personal data;
Rectify inaccurate data;
Request deletion (“right to be forgotten”);
Restrict or object to processing;
Data portability;
Withdraw consent at any time;
Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact info@chartread3r.com.

9. International Transfers

Some of our service providers may be located outside the European Economic Area. Where applicable, we rely on Standard Contractual Clauses or adequacy decisions to ensure an adequate level of protection.

10. Security

We implement reasonable technical and organizational measures — encrypted connections (HTTPS/TLS), password hashing, access controls, and regular backups — to protect your data. However, no method of transmission over the internet is 100% secure.

11. Children

ChartReader is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the Service or by email.